Please be aware that we are closed from 12:30pm on Thursday 5th of October for training, and will re-open as normal on Friday 6th of October.
NHS Symptom Checker | Use the Right Service
Find a pharmacy – NHS (www.nhs.uk)
Buy an NHS Prescription Prepayment Certificate (nhsbsa.nhs.uk)
https://www.nhs.uk/nhs-app/ (Click for information on the NHS app)
https://www.nhs.uk/nhs-services/services-near-you/
New plan for GPs and local pharmacies
As you may have seen, the NHS published a “Delivery plan for recovering access to primary care” on 9th May. Please note that the initiatives in this plan – including new services from pharmacies – have not started yet. They will come into effect over the coming months. In the meantime, please continue to contact us, or use other NHS services, in the appropriate way
When you contact us, our practitioners assess how urgent your needs are.
Urgent needs: if your need is clinically urgent, we will contact you and assess your needs on the same day, by a telephone or face-to-face appointment. If you contact us in the afternoon, we may contact you on the following day, but only if we decide that it is appropriate to wait.
Non-urgent needs: if we decide that your need is not urgent, but requires a telephone or face-to-face appointment, we will schedule this within two weeks.
- Life-threatening emergency or serious injury: call 999 or go to your nearest Emergency Department (A&E)
- Other injury or urgent need for treatment: go to your nearest Urgent Treatment Centre
- If you are unwell and need medical help: visit NHS 111 online or call 111
- For expert advice and medicines: visit your local pharmacy
- Mental health emergency: visit NHS 111 online
If you cannot contact us, or when your GP practice is closed:
Where appropriate, we will signpost you to community pharmacy and / or other local services.
What NHS 111 cannot do:
- Issue fit notes. You need to contact your GP for these
- Make or cancel appointments for you in other parts of the NHS
Other ways to contact NHS 111:
- If you need help in other languages, call 111 and ask for an interpreter or
- For BSL use signvideo.co.uk/nhs111
Local GP practices are working together to offer patients evening and weekend appointments – that means you will be able to see a GP, nurse or other health professional at a time which is most convenient for you.
As well as phoning us or visiting to arrange an appointment, you can now use an online form on the practice website to get in touch. One of our team of doctors, nurses or other healthcare professionals will respond with the help you need. Speak to our reception team for more information.
Patient Online Access
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.
This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. We are currently working towards a date for this For most people, access will be automatic, and you won’t need to do anything.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.
These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.
The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.