New Online Consultation System

We have launched a new online consultation system which provides patient triage and other administrative functions.

Launch Online Consultation

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When you contact us, our practitioners assess how urgent your needs are.

Urgent needs: if your need is clinically urgent, we will contact you and assess your needs on the same day, by a telephone or face-to-face appointment. If you contact us in the afternoon, we may contact you on the following day, but only if we decide that it is appropriate to wait.  

Non-urgent needs: if we decide that your need is not urgent, but requires a telephone or face-to-face appointment, we will schedule this within two weeks.

  • Life-threatening emergency or serious injury: call 999 or go to your nearest Emergency Department (A&E)
  • Other injury or urgent need for treatment: go to your nearest Urgent Treatment Centre
  • If you are unwell and need medical help: visit NHS 111 online or call 111
  • For expert advice and medicines: visit your local pharmacy
  • Mental health emergency: visit NHS 111 online

Where appropriate, we will signpost you to community pharmacy and / or other local services.

What NHS 111 cannot do:

If you cannot contact us, or when your GP practice is closed:

  • Issue fit notes. You need to contact your GP for these
  • Make or cancel appointments for you in other parts of the NHS

Other ways to contact NHS 111:

  • If you need help in other languages, call 111 and ask for an interpreter or
  • For BSL use

Local GP practices are working together to offer patients evening and weekend appointments – that means you will be able to see a GP, nurse or other health professional at a time which is most convenient for you.
As well as phoning us or visiting to arrange an appointment, you can now use an online form on the practice website to get in touch. One of our team of doctors, nurses or other healthcare professionals will respond with the help you need. Speak to our reception team for more information.