How To Book An Appointment
So we can provide a safe and responsive service, we offer appointments online, by telephone or via video call. If a face-to-face appointment is needed you will still be seen in person by a GP. Telephone appointments are not suitable for everyone and if you need a physical examination or blood test, for example, we will ask you to come in. You may be provided a consultation with any one of our healthcare team which best meets your needs. This may include a GP, Nurse, Health Care Assistant, Pharmacist or First Contact Physiotherapist.
1. Self Care Advice
You can often sort your own health issues without needing to see us
If you have a non-urgent condition you can use The NHS website, Patient Access or the Health & Care Video Library. Alternatively, you can call 111 if you are worried about your health.
We also have some great resources in our Self-Help Centre for information and support groups.
2. Speak to a Pharmacist
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you’ll need to see a doctor. You don’t need an appointment and you won’t even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Locate your local Pharmacy3. For a Telephone Appointment
Please call the surgery phone on 020 7411 5720 on the day between 8.00am – 4.00pm.
We operate a Total Telephone Triage system alongside online consultations. When you want to make a telephone call with a GP you ring on the day between 8.00am and 4.00pm.
The doctor will ring you back to discuss your problem and set up a video call if necessary.
If we can help you without disrupting your day, we will. If it is something that needs a face-to-face assessment, we’ll arrange a time with you, usually on the same day.
If you want more information, please speak to the Patient Services Team.
4. For Online Consultation use AccuRx
If you need some GP advice or a callback, feel free to use our online AccuRx service
Guarantees you a response by the end of the next working day!
Online Consultation5. Out of Hours for a Non-Urgent Clinical Problem
Please contact NHS 111 via telephone or by going to NHS 111 Online.
Call 111 when it’s a concern, but less urgent than 999.
The NHS non-emergency number.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Contact NHS 111 Online6. Life Threatening – Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999